Shipping policy
Products in stock will be shipped no later than 7 working days after the order is received, but we aim to ship orders within 1-3 working days of placing the order. Once the order has been processed and shipped from the Kiska warehouse, it usually takes 1-5 business days to be delivered, depending on the delivery method you selected when ordering. Once the order has been shipped from the Kiska warehouse, you will receive a tracking number by separate email, which you can use to track the progress of the shipment. Once the delivery has reached the pickup point, your order can usually be picked up there for 7 days.
Shipping costs vary based on the size and weight of the products in the order and the selected delivery method and speed (letter delivery, vending machine/pick-up point or home delivery). You can see the final shipping costs by adding the desired products to the shopping cart and filling in the requested address information.
Pre-order products are shipped on an exceptional schedule, in the delivery schedule of which you can find more information about the product information of the pre-order product. If the delivery of a pre-order product is delayed from the original delivery, for example due to delays in production, you will receive a separate notification of this to the email address you provided when ordering.
Kiska Merchandise Oy is not responsible for delays caused by third parties, such as strikes, etc. Please also note the impact of seasonal periods, illnesses and/or congestion arising from the launch of new products on deliveries. If unexpected delays are expected in deliveries, this will be announced on the online store's homepage. In exceptional cases, we will also send a notification of delays to customers to the email provided when ordering. For delays known in advance, exceptional delivery times and, for example, the last delivery days for Christmas can be found on the online store's homepage well in advance.
If you cannot find the country you are looking for directly among the delivery options, please inquire about delivery options and prices directly from Kiska.
Deliveries to Finland
Matkahuolto
Matkahuolto XXS package €5.99
Delivery time is usually 1–3 working days, 2000 service points to choose from.
The package must be picked up within 7 days of the arrival date.
You will be notified of the arrival of the package by text message and email, and also via the Matkahuolto Packages app if you have registered as a user of the app.
A Matkahuolto XXS package can hold, for example, a single t-shirt or record and/or patches, badges or other similar small products.
https://www.matkahuolto.fi/service-points
Matkahuolto Lähellä package €7.99
Delivery time is usually 1–3 working days, 2000 service points to choose from.
The package must be picked up within 7 days of the arrival date.
You will be notified of the arrival of the package by text message and email, as well as via the Matkahuolto Packages app if you have registered as a user of the app.
https://www.matkahuolto.fi/service-points
Matkahuolto Home Delivery €16.99
Home delivery packages are generally delivered within 1–3 business days.
Posti
Posti Small Package €6.99
Posti's Small Package is delivered to the recipient's mailbox or letterbox in approximately 2–3 working days. If the shipment does not fit in the mailbox or letterbox, it can be picked up at the nearest Posti collection point.
A small package delivered to a mailbox can hold, for example, a single t-shirt or record and/or cloth badges, badges or other similar small products.
Posti Postal parcel €8.99
Delivery usually within 1–2 working days, over 2,700 pick-up and service points to choose from
A package sent to a machine must be picked up within 7 days of the date of arrival.
You will receive a notification of the arrival of the package via text message and email, as well as via the OmaPosti application if you have registered as a user of the application.
https://www.posti.fi/fi/palvelupisteet-kartalla
Posti Home parcel €18.99
Delivery times: In the largest cities until 9:00 PM, in others either by 2:00 PM or 5:00 PM.
DB Schenker
DB Schenker pick-up point parcel €7.99
Delivery usually within 2-5 days to a pick-up point, over 1,100 pick-up points to choose from.
A package sent to a machine or pick-up point must be picked up within 7 days of the date of arrival.
https://ng.myschenker.fi/noutopistehaku/
Payment methods
Payment is secure with all payment options offered by Kiska's online store, and you can use an invoice, credit card or online payment to pay for your order.
The following payment methods are available in Kiska Merchandise Oy's online store
Domestic online banks (Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Bank, Aktia, Handelsbanken, Ålandsbanken and S-Pankki) / Paytrail
- When using online banking as a payment method, you will be redirected to your bank's payment page or application, where you will accept the payment securely with your own bank codes.
Mobile payment, MobilePay and Transfer / Paytrail
- When using mobile payment as a payment method, you will be redirected to the mobile application you are using to accept the payment.
Card payments (Visa, MasterCard and American Express) / Shopify Payments
- When paying by card, you enter your card details in the space reserved for them at the checkout during the payment process. When paying by card, payment verification services are available, which improve the security of making payments.
ApplePay & GooglePay / Shopify Payments
- With ApplePay and GooglePay, you can pay quickly and securely with your pre-saved payment cards.
PayPal / Shopify Payments
- PayPal is one of the world's most popular payment options, and when paying with PayPal, you can make a payment by logging into your PayPal account either in a browser or in the app, which allows you to pay quickly and securely with your pre-saved payment cards.
Walley / Paytrail
- If you want to pay by invoice, Walley makes a credit decision for the customer at the time of purchase. Walley always sends invoices to customers by email on the banking day following the order. The invoice has a 30-day interest-free payment period. Read more about Walley here.
Payment is secure with all payment options offered by Kiska's online store, and you can use an invoice, credit card or online payment to pay for your order.
Both Paytrail and Shopify Payments operate as payment intermediary service providers.
Paytrail
Paytrail Oyj (2122839-7) operates as payment intermediary service providers in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In case of complaints, we ask you to primarily contact the product supplier.
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com
Shopify Payments
https://www.shopify.com/legal/privacy