Delivery

Products in stock will be shipped no later than 7 working days after the order is received, but we aim to ship orders within 1-3 working days of placing the order. Once the order has been processed and shipped from the Kiska warehouse, it usually takes 1-5 business days to be delivered, depending on the delivery method you selected when ordering. Once the order has been shipped from the Kiska warehouse, you will receive a tracking number by separate email, which you can use to track the progress of the shipment. Once the delivery has reached the pickup point, your order can usually be picked up there for 7 days.

Shipping costs vary based on the size and weight of the products in the order and the selected delivery method and speed (letter delivery, vending machine/pick-up point or home delivery). You can see the final shipping costs by adding the desired products to the shopping cart and filling in the requested address information.

Pre-order products are shipped on an exceptional schedule, in the delivery schedule of which you can find more information about the product information of the pre-order product. If the delivery of a pre-order product is delayed from the original delivery, for example due to delays in production, you will receive a separate notification of this to the email address you provided when ordering.

Kiska Merchandise Oy is not responsible for delays caused by third parties, such as strikes, etc. Please also note the impact of seasonal periods, illnesses and/or congestion arising from the launch of new products on deliveries. If unexpected delays are expected in deliveries, this will be announced on the online store's homepage. In exceptional cases, we will also send a notification of delays to customers to the email provided when ordering. For delays known in advance, exceptional delivery times and, for example, the last delivery days for Christmas can be found on the online store's homepage well in advance.

If you cannot find the country you are looking for directly among the delivery options, please inquire about delivery options and prices directly from Kiska.

 

Deliveries to Finland

Matkahuolto

Matkahuolto XXS package €5.99

Delivery time is usually 1–3 working days, 2000 service points to choose from.

The package must be picked up within 7 days of the arrival date.

You will be notified of the arrival of the package by text message and email, and also via the Matkahuolto Packages app if you have registered as a user of the app.

A Matkahuolto XXS package can hold, for example, a single t-shirt or record and/or patches, badges or other similar small products.

https://www.matkahuolto.fi/service-points

Matkahuolto Lähellä package €7.99

Delivery time is usually 1–3 working days, 2000 service points to choose from.

The package must be picked up within 7 days of the arrival date.

You will be notified of the arrival of the package by text message and email, as well as via the Matkahuolto Packages app if you have registered as a user of the app.

https://www.matkahuolto.fi/service-points

Matkahuolto Home Delivery €16.99

Home delivery packages are generally delivered within 1–3 business days.

Posti

Posti Small Package €6.99

Posti's Small Package is delivered to the recipient's mailbox or letterbox in approximately 2–3 working days. If the shipment does not fit in the mailbox or letterbox, it can be picked up at the nearest Posti collection point.

A small package delivered to a mailbox can hold, for example, a single t-shirt or record and/or cloth badges, badges or other similar small products.

Posti Postal parcel €8.99

Delivery usually within 1–2 working days, over 2,700 pick-up and service points to choose from

A package sent to a machine must be picked up within 7 days of the date of arrival.

You will receive a notification of the arrival of the package via text message and email, as well as via the OmaPosti application if you have registered as a user of the application.

https://www.posti.fi/fi/palvelupisteet-kartalla

Posti Home parcel €18.99

Delivery times: In the largest cities until 9:00 PM, in others either by 2:00 PM or 5:00 PM.

 

DB Schenker

DB Schenker pick-up point parcel €7.99

Delivery usually within 2-5 days to a pick-up point, over 1,100 pick-up points to choose from.

A package sent to a machine or pick-up point must be picked up within 7 days of the date of arrival.

https://ng.myschenker.fi/noutopistehaku/ 

 

Payment methods

Payment is secure with all payment options offered by Kiska's online store, and you can use an invoice, credit card or online payment to pay for your order.

The following payment methods are available in Kiska Merchandise Oy's online store

Domestic online banks (Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Bank, Aktia, Handelsbanken, Ålandsbanken and S-Pankki) / Paytrail

 - When using online banking as a payment method, you will be redirected to your bank's payment page or application, where you will accept the payment securely with your own bank codes.

Mobile payment, MobilePay and Transfer / Paytrail

- When using mobile payment as a payment method, you will be redirected to the mobile application you are using to accept the payment.

Card payments (Visa, MasterCard and American Express) / Shopify Payments

- When paying by card, you enter your card details in the space reserved for them at the checkout during the payment process. When paying by card, payment verification services are available, which improve the security of making payments.

ApplePay & GooglePay / Shopify Payments

- With ApplePay and GooglePay, you can pay quickly and securely with your pre-saved payment cards.

PayPal / Shopify Payments

- PayPal is one of the world's most popular payment options, and when paying with PayPal, you can make a payment by logging into your PayPal account either in a browser or in the app, which allows you to pay quickly and securely with your pre-saved payment cards.

Walley / Paytrail

- If you want to pay by invoice, Walley makes a credit decision for the customer at the time of purchase. Walley always sends invoices to customers by email on the banking day following the order. The invoice has a 30-day interest-free payment period. Read more about Walley here.

Payment is secure with all payment options offered by Kiska's online store, and you can use an invoice, credit card or online payment to pay for your order.

Both Paytrail and Shopify Payments operate as payment intermediary service providers.

Paytrail

Paytrail Oyj (2122839-7) operates as payment intermediary service providers in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In case of complaints, we ask you to primarily contact the product supplier.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com

Shopify Payments

https://www.shopify.com/legal/privacy

 

Returns 

Almost all products purchased from Kiska Merchandise Oy's online store have a 14-day right of exchange and return, which starts from the moment you receive the products. However, the right of return does not apply to underwear, intimate and hygiene products (such as earplugs) or gift cards or other digital products delivered immediately after payment.

Please note, however, that there is a fee for making a return in Kiska's online store. You can find the size chart of the shirt in question on each product's product page, which you should read carefully to avoid unnecessary hassle for you from making a return. If necessary, you can inquire about additional product information before placing an order from Kiska's customer service at kiska@kiskamerchandise.fi.

All returned products must be unused, clean, unstained, hairless and unmodified. Sealed products such as CDs, LPs & DVDs must be unopened. Kiska has the right to refuse a refund or only issue a partial refund if the returned product does not meet the above requirements.

If you wish to exchange or return a product, please contact Kiska's customer service at kiska@kiskamerchandise.fi. Please include your name, order number, the products to be returned, and information if you wish to exchange the product for another product. You will receive a response with more detailed instructions on how to make a customer return. Please note that different delivery methods have different return policies.

You can send the return in the original packaging, if the package is in good enough condition for re-sending. Please note, however, that the packaging of the return shipment is the customer's responsibility, and if the products to be returned in the order are damaged during the return shipment, Kiska is not obliged to pay a full refund. If you take the package to a store, remember to request a receipt for your return

The return must be sent within 14 days of submitting the return notification. The return shipment will be processed within 1-3 business days of receiving the return and the refund will be made once the product has been inspected. The refund will be made as soon as possible, but no later than 14 days after receiving the return.

Please note that it may take up to several business days for the refund to appear. The refund will always be made automatically to the same original payment method and you do not need to provide payment information separately for the return. If you used a gift card to pay for the order, the corresponding balance will be automatically returned to the gift card. When returning the entire order, the shipping costs will be refunded according to the most affordable shipping method, even if the customer had originally selected a more expensive shipping method for the delivery of the order.

If the order was paid for by invoice, the refund will be updated to the invoice to be paid. Please note, however, that if the invoice is due before the return is registered, the original invoice must be paid first. The invoice service provider will credit and refund the payment afterwards, once the refund has been processed.

Kiska Merchandise Oy is also not responsible for the costs incurred by a shipment that is returned undelivered or uncollected or due to incorrect recipient information (name, address, telephone number), because this is not a normal customer return. An uncollected order is not the same as an order cancellation. We charge €19.99 for processing an uncollected order, which is deducted from the amount to be refunded. The returned order will be processed and canceled, and then the original order amount, minus €19.99, will be refunded using the same original payment method. Once the refund has been made, the order is completed. If you wish, you can place a completely new order. If the order is returned to us undelivered, we will contact you separately and offer you the opportunity to resend the order at your own expense.

 

Complaints / Wrong product

If you receive a defective or incorrect product, please contact Kiska's customer service kiska@kiskamerchandise.fi as soon as possible. Please include your name, order number, description and a few pictures of the defective product or packaging in the message. If you pick up the shipment from the office and notice that the package has been damaged in transit, please file a damage report for the shipment immediately. If the packaging used to ship the product is damaged, please also send pictures of the damaged packaging for the purpose of investigating the complaint. We will contact you as soon as possible and you will receive the necessary instructions on how to proceed.

A complaint about a defective product must be made within a reasonable time of discovering the defect, at the latest within two months of discovering the defect. Please note that the color tones of the product may look different from the screen, so a possible color tone of the product that differs from the image is not a reason for a complaint.

 

Minors

To register as a customer of Kiska Merchandise Oy, you must be of legal age.

Contact

Kiska Merchandise Oy

Y-tunnus 3469738-7

kiska@kiskamerchandise.fi

+358405510825